CODE OF ETHICS


CODE OF ETHICSPukekohe Exhaust & Automotive Ethics

Code of Ethics

Pukekohe Exhaust & Automotive believe in good old fashioned value. To facilitate this we have listed our ethics and values.
  • To perform a high quality repair service at a fair and reasonable price.
  • To use only proven products of high quality distributed by New Zealand owned businesses where possible.
  • To maintain skill levels and aim to be one of the best technicians obtainable.
  • To supply an itemised invoice for fairly priced parts and services that clearly identifies any used or re-manufactured parts.
  • To have a sense of personal obligation to all of our customers.
  • To recommend corrective and maintenance services, explaining to our customers which of these are required to correct existing problems and which are for preventive maintenance.
  • To offer the customer a price estimate for work to be performed.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To maintain customer service records.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To maintain a system for fair settlement of customer’s complaints.
  • To uphold the high standards of our profession.

 

These high standards mean you can rest assured that you will be treated with honesty and fairness.

 

At Pukekohe Exhaust & Automotive we believe that you deserve the best!